Privacy Policy

Information Collection and Use

When you register for an appointment on our site, we collect personal information you provide, including your name, address, and email address. Our site automatically receives your computer’s internet protocol (IP) address to help us understand your browser and operating system.

For financial assistance eligibility, we review your financial records but do not retain them. Once eligibility is determined, we permanently delete all financial documentation from our systems.

Consent

How we obtain your consent?

When you provide us with personal information to complete a transaction, verify your credit card, book an appointment, arrange for a payment, we imply that you consent to our collecting it and using it for that specific reason only.

Email Marketing: By providing your email address through our forms, communications, bookings or documents, you consent to your reply email address being added to our email list for future email marketing. You may opt out of marketing emails at any time.

For secondary uses of your information beyond the original purpose, we will either request your explicit consent or provide you an option to decline.

Withdrawing Consent:

You may withdraw consent for contact, collection, use, or disclosure of your information at any time by emailing [email protected].

Disclosure of Information

We may disclose your personal information if required by law or if you violate our Terms & Conditions.

Third Party Providers

We use third-party applications to enhance your experience and limit our direct access to data. These providers collect, use, and disclose your information only as necessary to provide their services to us.

Third-party payment processors have their own privacy policies governing your transaction information. We recommend reviewing their privacy policies to understand how they handle your personal information.

Remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction maybe subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Learn more about the privacy policies of our third party providers below. When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Our third-party service providers include:

  • Namecheap: Hosts our site and stores your name and email address. Uses SSL encryption and encrypts all databases. Namecheap Terms
  • Stripe: Processes payments securely under PCI-DSS standards. We receive limited payment information (name on card, card type, last four digits, billing address, zip code). Stripe Privacy Policy
  • Google Analytics: Tracks aggregate user data and geographic information without personally identifiable details. Google Analytics Privacy Policy
  • Google Workspace: Powers our email domain. Google Workspace Privacy Policy
  • Google Pixel: We use Google Pixel tracking technology to measure and optimize our advertising campaigns. This technology places cookies on your device to track how you interact with our content and advertisements. Google Pixel may collect information such as your IP address, device type, operating system, browsing behavior, and page views. This information helps us understand the effectiveness of our advertisements, improve our marketing strategy, and deliver more relevant content to you. The data collected through Google Pixel may be shared with Google and stored on Google’s servers. For more information about how Google handles this data, please review Google’s Privacy Policy.
  • MailChimp: Manages our email marketing with access to registered users’ contact information. We can see each registered mailing list member’s first and last name, email address, home address, and phone number. MailChimp Terms
  • Facebook Pixel: Used for marketing purposes. Facebook Privacy Policy

Security

We implement reasonable security precautions following industry best practices to protect your personal information. However, no internet or electronic storage method is 100% secure.

Cookies

Our site uses “cookies” to improve navigation. “Cookies” are small data files stored on your device by your browser. Google Analytics, Facebook Pixel, and other third parties may use cookies for analytics and retargeted marketing. You may opt out of cookies through your browser settings.

Data Retention Policy

We retain different types of data for varying periods:

  • Contact information (name, email, address, phone): Retained while you remain an active client or subscriber
  • Appointment history: Retained for service continuity
  • Payment information: Retained only as long as necessary to complete transactions and address any disputes
  • Communication records: Retained for communication purposes
  • Financial assistance documentation: Deleted immediately after eligibility determination

You may request deletion of your data at any time by contacting us.

Social Media Integration

Our website includes social media features (like “share” buttons). These features may collect your IP address and which page you’re visiting, and may set cookies. Your interactions with these features are governed by the privacy policies of the companies providing them. If you choose to engage with us on social media platforms (Facebook, Instagram, LinkedIn, etc.), please be aware that these platforms have their own privacy policies. Any information you share on social media may be visible to other users and is subject to the terms of those platforms.

International Users and GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). This means you have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Request transfer of your data
  • Withdraw consent at any time

If you are an EEA resident, the data controller of your information is Ihsan Coaching. To exercise your GDPR rights, please contact [email protected].

California Consumer Privacy Act (CCPA) Rights

California residents have the right to:

  • Know what personal information is collected, used, shared, or sold
  • Delete personal information held by businesses
  • Opt-out of the sale of personal information
  • Non-discrimination for exercising their CCPA rights

To exercise your CCPA rights, please contact [email protected].

Data Breach Notification Protocol

In the event of a data breach that compromises your personal information, we will:

1. Notify affected users via email within 72 hours of discovering the breach 2. Explain what data was affected and what steps we’re taking 3. Provide guidance on protecting yourself from potential harm 4. Comply with all applicable legal requirements for breach notifications.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover we have collected information from a child under 18, we will do our best to delete that information immediately. If you believe we have information from a child under 18, please contact us.

User Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information
  • Object to certain processing of your data
  • Request a copy of your data in a portable format
  • Withdraw previously given consent
  • Lodge a complaint with a supervisory authority

To exercise these rights, please contact [email protected].

Do Not Track Signals

Some browsers have “Do Not Track” features that allow you to tell websites not to track you. We currently do not respond to Do Not Track signals. However, you can typically opt out of tracking through our third-party analytics providers’ websites.

Automated Decision Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects on you. Any automated processes we use are for analytics purposes only.

Mobile App Privacy

If you use our mobile application (if applicable), we may collect additional information such as:

  • Device information (model, operating system)
  • Mobile device identifiers
  • Mobile location data (with your consent)
  • App usage statistics

You can control permissions through your device settings.

Age of Consent

By using this site, you confirm that you are at least the age of majority in your jurisdiction. If your minor dependent uses this site, you confirm you have given consent and are of legal age to do so.

Changes To This Privacy Policy

We reserve the right to modify this policy at any time. Changes take effect immediately upon posting. Material changes will be announced on the website. If our company is acquired or merged, your information may transfer to new owners.

Questions and Contact Information

To access, correct, amend, or delete your personal information, register a complaint, or request more information, contact our Administrator at [email protected].

Thank you for engaging with our site and taking the time to learn more about how your information is used and protected.